If your Amazon account is locked, and you want to know how to unlock amazon account especially if you rely on Amazon as your main provider of business, then being a shipper will be even more annoying.
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How to unlock amazon account
This kind of thing can easily paralyze your business and leave you like Unable to access your order and view completed orders and Unable to answer customer’s question about when their item arrived and Not sure if you can access the gift card balance again. Fortunately, if your Amazon account information is authentic, most accounts can be unlocked.
We know that because over the years we have helped more than 100 shippers successfully unlock their accounts and get their businesses back on track. Today we will share with you how you can do this, including the strategy we use, the exact script you should say, and then invite our exclusive Facebook team to guide you through the process.
The reason why Amazon accounts normally locked?
Based on our experience, there are three main reasons why Amazon will lock your account. But in addition, there are two widely considered reasons that are usually not related to your account being locked. So let’s take a look at these myths first.
1: Amazon lock accounts of drop shippers for heavy usage of PRIME
2: Amazon lock accounts because they don’t agree with dropshipping
Amazon receives millions of dollars in sales (and US dollars) each year due to falling sales. They hand over the packaging of the Amazon brand to new customers and get sales on a competitive platform.
What is not love? The problem with these myths is that when they talk to Amazon, they often lead to dishonesty because they worry that they violate the rules, so they enter false information or lie.
Which actually makes the situation almost impossible to correct as you will see. That way, Amazon doesn’t want to make it harder for you to get an order. The real reason for Amazon’s locked accounts is more about protecting customers from fraud and money laundering.
1. Failed Credit Card Verification
If you have previously suspended your Amazon account, you may enter fake billing details or use someone else’s credit card when you open a new account. Although it seems like a clever move, it usually proves to be the exact opposite.
You see, when you add a credit card to your Amazon account, they check to see if the billing address registered with your card provider matches the default address of your Amazon account. If it’s not so ready, your account will be locked out soon and now How to unlock amazon account
This is not Amazon’s attempt to become evil, it’s just Amazon trying to prevent potential fraud. Amazon’s annual sales are about $200 billion, so it makes sense to invest in a powerful system to prevent customers from being cheated.
2. Suspicious Gift Card Activity
Dropshippers like to buy gift cards to purchase items. But for Amazon, gift cards are equivalent to cash on their platform, so they must be closely regulated. With Amazon having the widest range of products from any retailer in the world.
It has become the main goal of money launderers (no pun intended) with the goal of turning cash into items. This leads to two large triggers that typically remind Amazon to lock the account while processing the gift card.
Heavy usage of gift cards: Buying and redeeming a large number of gift cards seems unusual, so Amazon will want to verify your reasons.
Opening a new account: If someone enters Amazon and opens a PRIME account, the first thing they do is to purchase a gift card, which will cause your Amazon account to be locked immediately.
Once again, Amazon does not want to be evil. They only need to comply with various money laundering regulations around the world. At the end of the day, they like your money and want your order to buy from them as much as possible.
3. Multiple IP Addresses In Different Locations
Opening your Amazon account in one location and then using an IP address to make a large purchase in another location allows Amazon to start thinking “How is this possible?” and “Your account is hacked?”. We had a phone conversation with Amazon.
They specifically told us that the account was created in the United States, but then purchased a gift card thousands of miles away through an IP address in the Netherlands. Therefore, international shippers should be wary of using a local IP address to access and purchase gift cards or to use software that logs in from one location when ordering from another location.
4. Verification details for your Amazon account
When you contact Amazon to unlock your account, they usually ask for the billing address on your credit card statement – show transactions on Amazon (by fax), and sometimes provide ID, bill or credit card details with A copy of the information.
If the information you originally entered on your Amazon account is correct, there should be nothing to worry about by providing these details, it will quickly resolve your Amazon issue.
But please note that if you enter false information, there is little chance of unlocking your account. Instead, you should scroll down and read how to prevent future accounts from being locked.
How to contact Amazon and what to say
There are 3 main ways to contact Amazon:
- Phone (recommended)
- Chat
1. Phone
Step 1: (US accounts) Phone Amazon on +1 (206)-266-2992. When you get to the answering machine choose option 2 – Prime Members
Step 2: Ask for a supervisor and provide the verification details when asked
Step 3: Explain that your account was blocked by mistake after you purchased the product and that you need an account specialist to review your details and recover your account.
2. Chat
Step 1: Log in to an active Amazon account (you just need to open a new Amazon account, you don’t need to use PRIME)
Step 2: Ask for a supervisor and provide the verification details when asked
Step 3: Explain that your account was blocked by mistake after you purchased the product and that you need an account specialist to review your details and recover your account
If you sell on Amazon, you will understand the importance of maintaining account standing. However, the incident did occur and the Amazon account may be locked from time to time. Amazon accounts may be locked for a variety of reasons, including:
- Authenticity complaints from customers
- Copyright/patent infringement
- Suspected account hacking
- Violating policies or code of conduct
- Review manipulation
How can I unlock my Amazon account?
Account lockouts can occur on seller accounts and regular purchase accounts. You will receive an email notifying you why your account was locked.
If the problem is simple, such as an invalid billing address, you can resolve the issue quickly. For more serious violations, you will need to contact Amazon directly to try to recover your account. In addition, you’ll need to read Amazon’s Terms of Service and learn how to open an Amazon store to help you avoid such problems in the future.